Customer Services Specialist

Job Description

We are seeking a Customer Services Specialist to join Foundever, a global leader in the customer experience industry. As part of our team, you will be responsible for handling inbound service calls, driving customer satisfaction through various communication channels, and providing professional, high-quality customer service to global clients.

Responsibilities

• Manage inbound service calls effectively.
• Utilize voice, chat, and email communications to enhance customer satisfaction.
• Operate multiple systems and tools efficiently.
• Participate in ongoing training and skill development programs.

Qualifications

• Live within 50 miles of 2181 W Andrew Johnson Hwy, Morristown, TN 37814.
• Demonstrate strong communication skills and multitasking abilities.
• Display problem-solving skills and a positive attitude.
• Desire to grow within a reputable company.
• Ability to work both independently and collaboratively.
• Minimum age of 18 and possession of a high school diploma or equivalent.
• Pass a background check.

Benefits

Join an award-winning culture with extensive training and benefits to support your well-being and career development. Be the frontline representative for global industry leaders, delivering exceptional customer service and creating valuable connections.