Customer Support Representative (Inbound Calls Only)

Job Description

Foundever, a global leader in the customer experience (CX) industry, is seeking a Customer Support Representative for inbound calls only. Join our team at our on-site location in 10431 Pinnacle Dr, Wise, VA 24293, if you live within 50 miles. As the first point of contact for clients, you will provide exceptional customer service, including addressing queries, complaints, and providing solutions with compassion and professionalism.

Responsibilities

• Handle inbound service calls professionally and efficiently.
• Ensure high levels of customer satisfaction through voice, chat, and email interactions.
• Navigate multiple systems and tools effectively.
• Engage in ongoing training and skill development.

Qualifications

• Strong communication skills and ability to multitask.
• Problem-solving skills with a proactive attitude.
• Desire to grow within a stable organization.
• Ability to work independently and collaboratively.
• Must be at least 18 years old with a high school diploma or equivalent.
• Successful completion of a background check.

Benefits

Join a team that values its employees, offering a positive work environment, paid training, and benefits to support your overall well-being. Foundever fosters a culture of excellence and continuous improvement, empowering you to make a difference in every customer interaction.