Data Center Operations Technician I

Job Description

The Data Center Operations Technician I at Flexential plays a vital role in providing physical and Level II technical support to customers and internal resources. This position requires a solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications. The Data Center Operations Technician I must represent Flexential in a professional and technical manner during customer interactions and internal engagements.

Key Responsibilities and Essential Job Functions

• Provide timely resolution and/or escalation of Facility and customer issues.
• Maintain a professional attitude and conduct while performing data center duties.
• Troubleshoot technical issues using Flexential ticketing system.
• Follow Flexential Support and Data Center policies, processes, and procedures.
• Provide local access and escort for vendors and carriers.
• Perform remote hands work for internal and external customers.
• Assist with physical and logical installations of Flexential services.
• Maintain Data Center cleanliness and surrounding areas.
• Perform Facilities Rounds and escalate information as needed.
• Process inbound and outbound shipping/receiving.

Required Qualifications

• Passion for providing a great customer experience.
• Understanding of Windows and Microsoft Operating systems.
• Self-starter with motivation.
• Excellent verbal and written communication skills.
• Strong attention to detail and meeting deadlines.
• Prefer 1 year of experience in IT Support environment.
• Network +, Security +, or CCNA desired.
• Microsoft MCP or MCSA preferred.

Physical Requirements

• Ability to climb ladders and work at heights.
• Work in cold temperature environments.
• Use pallet jacks and lift heavy objects.
• Install cabling.

Benefits of working at Flexential

• Medical, Dental, Vision, 401(k).
• Health Savings Accounts and Flexible Spending Accounts.
• Life, AD&D, Short Term and Long-Term disability.
• Flex Time Off, Leave of Absence, Employee Assistance & Wellness Programs.