Customer Accounts Advisor

Job Description

Join Aaron's as a Customer Accounts Advisor and be part of a team that empowers you to achieve your career goals in a dynamic retail environment. As a Customer Accounts Advisor, you will play a vital role in fostering customer relationships, ensuring payment collections, and facilitating lease agreement renewals. Engage with customers both over the phone and in person, guiding them towards ownership and providing exceptional service.

Skills for Success

• Connect and relate well to customers.
• Demonstrate empathy, active listening, and clear communication.
• Proficient in multitasking, organization, negotiation, and persuasion.

Responsibilities

• Manage customer accounts and appointments effectively.
• Engage with customers for lease agreement renewals to drive sales.
• Assist in achieving revenue and renewal targets.
• Handle merchandise returns and deliveries.

Requirements

• Minimum age requirement for the United States: 21 years old with a valid driver's license.
• Ability to lift and move heavy items up to 50 lbs.
• High school diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• Computer proficiency and proper telephone etiquette.

Benefits

• Career training, advancement opportunities, and performance incentives.
• Employee assistance programs and exclusive discounts.
• Comprehensive health and financial benefits.
• Sundays off, paid time off, and 401(k) plan with contribution matching.