Customer Experience Specialist (Inbound Calls Only) Morristown, TN

Job Description

We are looking for a Customer Experience Specialist (Inbound Calls Only) to join our team at Foundever in Morristown, TN. As part of our dedicated customer experience team, you will be responsible for handling inbound service calls, driving customer satisfaction, and providing professional and high-quality customer service through voice, chat, and email communications. You will navigate through various systems and tools, undergo ongoing training, and have the opportunity for skill development. This role requires strong communication skills, problem-solving abilities, and a positive attitude to effectively assist customers and clients.

Qualifications

• Must live within 50 miles of 2181 W Andrew Johnson Hwy, Morristown, TN 37814.
• Excellent communication skills.
• Problem-solving skills with a proactive mindset.
• Desire to grow within a reputable company.
• Ability to work independently and collaboratively in a team environment.
• Minimum age of 18 and a high school diploma or GED equivalent.
• Pass a background check.

Benefits

• Be the first point of contact for clients.
• Join an award-winning culture with paid training and benefits.
• Work on-site to deliver exceptional service.
• Prioritize your financial, physical, and mental well-being.