Customer Experience Specialist (No Outbound Calls)

Job Description

Foundever, a global leader in the customer experience (CX) industry, is seeking a Customer Experience Specialist to join their team. This role involves handling inbound service calls, driving customer satisfaction through various communication channels, and utilizing multiple systems to resolve issues. The position offers paid training, growth opportunities, and the chance to work on-site in Morristown, TN.

Responsibilities

• Handle inbound service calls.
• Drive customer satisfaction through voice, chat, and email.
• Navigate through multiple systems and tools.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills and problem-solving abilities.
• Desire to advance career with a reliable company.
• Ability to work both independently and in a team environment.
• Must be 18+ years old with a high school diploma or equivalent.
• Must live within 50 miles of Morristown, TN.

Benefits

As a Customer Experience Specialist at Foundever, you will be the first point of contact for clients, delivering professional customer service and resolving inquiries efficiently. Enjoy the award-winning company culture, on-site work environment, and opportunities for growth and development.

Foundever is an equal opportunity employer, committed to diversity and inclusion in the workplace.