Customer Services Associate

Job Description

Are you looking to kickstart your career in customer service? Join Foundever as a Customer Services Associate and be a part of our global team that delivers top-tier CX solutions to industry clients worldwide. As the first point of contact for our clients, you will provide professional and high-quality customer service through inbound voice, chat, and email communications. Take advantage of growth opportunities and training to advance your career with us!

Responsibilities

• Handle inbound service calls promptly and efficiently.
• Drive customer satisfaction by assisting clients through various communication channels.
• Navigate multiple systems and tools effectively to resolve customer queries.
• Participate in ongoing training and skill development programs.

Qualifications

• Strong communication skills with the ability to multitask while assisting customers.
• Solution-oriented mindset with a positive attitude.
• Desire to grow professionally within a reliable company.
• Ability to work independently and collaboratively with a team.
• Must reside within 50 miles of Morristown, TN 37814.
• High school diploma or GED equivalent.
• Must be at least 18 years old and pass a background check.

Benefits

Join an award-winning culture with over 35 years of industry expertise at Foundever. Enjoy on-site work that allows you to utilize your compassion skills to assist customers. Benefit from paid training and comprehensive benefits that prioritize your financial, physical, and mental well-being, giving your role purpose and satisfaction.

About Foundever

Foundever is a global CX leader with a workforce of 170,000 associates serving over 750 world-renowned brands. We focus on human connection, value conversation, and innovation, empowering our employees to deliver exceptional customer experiences every day across the globe.