- Silver Diner Development, LLC
- Middle River, MD
- 03-06-2024
Job Description
POSITION OVERVIEW: The To Go is responsible for providing Silver Diner hospitality to our guests, proper merchandising of display cases, fulfilling food & beverage orders, generating sales, and properly handling POS functions.
RESPONSIBILITIES:
- Ensure:
- Each guest receives outstanding service including greeting every guest within 30 seconds.
- Every order is delivered 100% correct.
- Suggestively sell to every guest.
- Maintaining an awareness of all menu items.
- Properly merchandise all products & replenish as needed.
- Keep display cases and work area organized & sparkling clean.
- Accurately & efficiently complete all sales transactions, maintain proper cash & media accountabilities at the POS.
- Communicate guest requests to management.
- Answer phone within three rings using proper Silver Diner greeting.
- Work as part of a team, communicating clearly and constructively.
BRAND DELIVERY:
- Be on time for work.
- Maintain a positive, fun-oriented attitude towards your work.
- Keep yourself, your uniform, and your station sparkling clean at all times.
- Strictly follow all uniform standards.
- Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order.
- Know and ensure the delivery of the Silver Diner Brand.
COST BALANCING:
- Properly account for all sales.
- Proper cash handling.
- Properly portion all self-service items (i.e. syrups, soups, butter, etc).
Other Duties & Tasks:
- Perform any additional duties or tasks as reasonably assigned by managers.
PERFORMANCE MEASURES
- Positive sales growth in To Go.
- Guests are happy & there are no complaints.
- Zero cash handling errors.
REQUIRED EDUCATION
Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education.
REQUIRED EXPERIENCE
Minimum: 1-2 years' experience in the restaurant or hospitality industry. Prior experience as a Cashier or Server is a plus but not required.
DESIRED CHARACTERISTICS
- Exceptional aptitude for Guest Service.
- Excellent communication skills.
- Contagiously friendly, outgoing & energetic.
- Organized.
- High Sense of urgency.
- Able to multi-task.
- Able to meet all schedule requirements.
PHYSICAL REQUIREMENTS
The work area includes food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 25 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop, and wipe. Able to tolerate the proper use of cleaning & sanitizing products.