- The Hartford
- Sunrise, FL
- 2024-01-31T00:00:00Z
Leave Management Ability Analyst - Hybrid (Sunrise, FL)
Location: Sunrise, FL
Job Type: Full-Time
Job Description
The Leave Management Ability Analyst at The Hartford primarily investigates claims to determine if the insured person qualifies for benefits and works with them on a plan to return to work as soon as responsibly possible. The role is a hybrid position, with the expectation of working in the Sunrise, FL office 3 days a week.
Responsibilities
- Work with internal and external customers to retrieve and relay information relevant to leave management claims.
- Provide exceptional customer service using professional written and verbal communication skills.
- Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude.
- Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight.
- Maintain a dedication to meeting the expectations and requirements of internal and external customers.
- Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.
Qualifications
- 1+ years of experience providing quality customer service required.
- Strong organizational and prioritization skills.
- Exceptional problem solving and critical thinking skills.
- Professional verbal and written communication skills.
- Continuous Improvement Mindset.
- Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment.
- Thrives in a structured team environment.
- Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.
- HS Diploma/GED required; Associate’s or Bachelor’s degree preferred.
- 1+ years of claim experience a plus.
- Medical terminology is a plus.
Compensation
The base pay for this role ranges from $40,685 to $61,027 annually. The Hartford offers a total compensation package for employees that may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.