Member Experience Lead

Member Experience Lead

Job Description

The Member Experience Lead (MEL) at VASA Fitness is a key member of the team, responsible for creating an uplifting and inclusive experience for all members. This role involves leading and developing a high-performing team to ensure an exceptional club atmosphere and a world-class experience for VASA members. Additionally, the MEL will be engaged in recruiting, training, and coaching the Member Experience Specialists (MES) and promoting REVIVE sales within the club.

Management Responsibilities

• Support the General Manager (GM) in forecasting staffing needs
• Conduct interviews and ensure the right candidates for open positions
• Schedule and facilitate training for new MES team members
• Evaluate team member interactions, provide coaching and feedback, and delegate tasks to achieve efficiencies
• Teach and coach MES staff on VASA's approach to convert a guest to a member
• Support the GM in creating and achieving sales plans

Leadership and Coaching

• Communicate, lead by example, and motivate the team to develop passion for the brand and values
• Provide ideas and solutions to help advance the business
• Delegate tasks, build trust and relationships, and provide coaching that inspires positive change
• Give input and feedback to GM in succession planning conversations

Benefits

• Competitive compensation: $19.00 per hour + Commission and Bonus Opportunities
• Healthcare benefits for employees working 20+ hours per week
• Complimentary gym memberships for employees and 401k options
• Paid Time Off, Paid Parental Leave, and more based on weekly hours worked
• We are a 'Great Place to Work' certified company