Member Services Representative

Member Services Representative

Location: Corporate Office (remote positions available)

Job Type: Full-Time, Monday-Friday, 11:00AM - 8:00PM

Compensation: $15.00 per hour

Job Description

At VASA Fitness, we are looking for a Member Services Representative to join our team. In this role, you will provide exceptional customer service to our members via phone, email, and chat, ensuring an inclusive and supportive experience for all. Join us in creating an uplifting VASA experience by offering inclusive, accessible, and on-trend fitness.

Responsibilities

• Create a friendly, professional, and positive first impression on members, their guests, and the public.
• Properly address and resolve membership concerns and requirements.
• Meet or exceed all quotas provided by your leader, both personally and as a team unit.
• Accurately record all information regarding member relations internally and with external vendors.
• Research and resolve member issues through the use of a computerized database.
• Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative & consistent customer service.
• Accurately record data from phone conversations and member visits into appropriate databases.
• Collect on past due accounts.

Benefits

• Healthcare benefits for employees working 20+ hours per week.
• Two complimentary gym memberships - one for yourself and another to give away - plus 401k options.
• Paid Time Off, Health, Dental, Vision Benefits, and Paid Parental Leave for 30+ hours per week employees.
• Flexible Vacation Plan and Paid Holidays for 40 hours per week employees.