Operation Control Agent

Job Description

We are looking for an Operation Control Agent to join Close Up Foundation, a nonprofit organization dedicated to informing and empowering young people to participate actively in democracy. As an Operation Control Agent, you will play a crucial role in providing weekend office coverage for Close Up participants traveling to and from programs throughout the fiscal year.

Responsibilities

• Provide office support to transportation team members in the field.
• Handle emergency transportation issues and re-accommodations for canceled participants.
• Ensure phone coverage for customer inquiries and travel emergencies.
• Coordinate with other departments and employees to address issues that may arise during the weekends.

Qualifications

• Knowledge of the airline and hospitality industry.
• At least two years of customer service experience.
• Strong communication skills to interact effectively with customers and colleagues.
• Problem-solving abilities and good judgment to resolve issues efficiently.

If you are passionate about making a difference and want to be part of an organization that has impacted over a million students and teachers, we encourage you to apply for this rewarding opportunity!

Close Up Foundation is an Equal Opportunity Employer.