- Flexential
- Louisville, KY
- 03-10-2024
Job Description
The Data Center Operations Technician I at Flexential is a critical 24x7x365 position responsible for delivering physical and Level II technical support to customers. The role demands a solid grasp of Facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications. It requires a professional demeanor and technical acumen to interact with customers and internal resources effectively.
Key Responsibilities
- Provide timely resolution and escalation of Facility and customer issues.
- Maintain professionalism while performing data center duties.
- Troubleshoot and document technical issues using the Flexential ticketing system.
- Follow Flexential Support and Data Center policies and processes.
- Assist with physical and logical installations of Flexential services.
- Ensure Data Center and surrounding areas are clean and well-maintained.
- Perform Facilities Rounds and escalate relevant information.
- Manage inbound and outbound shipping/receiving.
- Operate Badge Access Security System.
- Support Critical Infrastructure Manager (CIM) when needed.
- Maintain cabling and general item inventory levels.
- Perform other assigned duties as required.
Required Qualifications
- Passion for delivering outstanding customer experiences.
- Proficiency in Windows and Microsoft Operating systems.
- Self-starter and highly motivated.
- Excellent verbal and written communication skills.
- Strong attention to detail and meeting deadlines.
- 1 year of IT Support experience preferred.
- Network +, Security +, or CCNA desired.
- Microsoft MCP or MCSA certification preferred.
Physical Requirements
- Ability to climb ladders and work at heights.
- Able to work in cold environments and lift heavy objects.
- Capable of using pallet jacks and installing cabling.
Hourly Pay Range
- The estimated hourly pay range is $18.38 - $21.55, subject to experience and qualifications.
Benefits
- Comprehensive medical, dental, vision, and retirement plans.
- Employee assistance, wellness programs, and paid time off.
This position entails various safety hazards, including Chemical, Electrical, Ergonomics, and more. Valid driver's license and insurance are required for driving-related tasks.