Data Center Operations Technician I

Job Description

The Data Center Operations Technician I position at Flexential is ideal for individuals looking to provide physical and technical support to customers. As a 24x7x365 role, you will play a crucial part in maintaining facilities infrastructure, troubleshooting technical issues, and ensuring customer satisfaction.

Key Responsibilities and Essential Job Functions

• Provide timely resolution and escalation of Facility and customer issues.
• Troubleshoot technical issues and maintain documentation.
• Adhere to Flexential Support and Data Center policies.
• Assist with installations and facility maintenance.
• Operate and manage security systems and conduct Facilities Rounds.

Required Qualifications

• Passion for customer service and problem-solving.
• Understanding of Windows operating systems.
• Strong communication skills and attention to detail.
• Experience in an IT support environment preferred.
• Relevant certifications such as Network +, Security +, CCNA, MCP, or MCSA desired.

Physical Requirements

• Ability to work at heights and in cold environments.
• Capability to lift heavy objects and install cabling.

Benefits

• Medical, dental, vision, and 401(k) options.
• Health and wellness programs.
• Paid Time Off and Employee Assistance Program.
• Rewards and Recognition initiatives.