Customer Services Associate (No Outbound Calls)

Job Description

Join Foundever as a Customer Services Associate (No Outbound Calls) and be part of a global leader in the customer experience industry. This role involves handling inbound service calls, driving customer satisfaction through various communication channels, and providing professional and high-quality customer service. If you are a problem-solver with strong communication skills and a can-do attitude, this is a fantastic opportunity to advance your career with a reliable company.

Responsibilities

• Handle inbound service calls and drive customer satisfaction through voice, chat, and/or email communications.
• Navigate through multiple systems and tools.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills and ability to navigate between screens while assisting customers.
• Problem-solver with a can-do attitude.
• Eager to advance your career with a reliable company.
• Enjoy working independently and with a team.
• Must be 18+ years of age and possess a high school diploma (or GED equivalent).

Benefits

• Be the first point of contact for clients and deliver professional and high-quality customer service.
• Empowered to take initiative to provide resolutions for customers.
• Enjoy working on-site in an award-winning culture with paid training and benefits that prioritize your financial, physical, and mental well-being.