Customer Services Specialist (No Outbound Calls)

Job Description

Join Foundever™ as a Customer Services Specialist with a focus on delivering exceptional customer experiences. As part of our award-winning team, you will handle inbound service calls, drive customer satisfaction through various communication channels, and ensure efficient issue resolution. Take the opportunity to advance your career in a collaborative and growth-oriented environment.

Responsibilities

• Handle inbound service calls and inquiries.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools to address customer needs.
• Participate in ongoing training and skill development programs.

Qualifications

• Must live within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293 for on-site work.
• Strong communication skills and ability to multitask effectively.
• Positive problem-solving attitude with a commitment to customer service.
• Desire to grow and succeed within a reputable company.
• Ability to work both independently and as part of a team.
• 18+ years of age with a high school diploma or equivalent.

Benefits

• Engage with clients and deliver professional customer service.
• Access to award-winning training and development programs.
• Enjoy a supportive work environment focused on employee well-being.
• Opportunities for career advancement within the organization.