On-Call CUA Case Manager Supervisor (PM21)

Job Description

APM, a non-profit organization in Philadelphia, is seeking an On-Call CUA Case Manager Supervisor to join their Community Umbrella Agency team. As the Supervisor, you will oversee the On-Call Case Management Team's activities, providing direction, training, and ensuring compliance with regulatory standards. This full-time position involves assigning on-call duties, reviewing case activities, training staff, and monitoring performance to maintain high-quality service delivery.

Responsibilities

• Coordinate and supervise the On-Call Case Management Team to promote the safety and well-being of children and families.
• Review and assign case activities, recommend operational improvements, and collaborate with agency officials.
• Screen after-hour calls, dispatch staff for emergencies, and provide support for case managers.
• Train and develop case managers, attend court hearings, and maintain accurate documentation.
• Establish trusting relationships with families, attend meetings, and contribute to program enhancements.

Requirements

• Master's Degree in Social Work with at least 2 years of experience in human services, preferably in child welfare.
• Strong communication, organizational, clinical writing, critical thinking, and problem-solving skills.

Key Competencies

• Demonstrated empathy, cultural sensitivity, and respect for individuals.
• Interpersonal skills, social work ethics, and confidentiality awareness.
• Proficiency in basic computer operations, Microsoft Office, and knowledge of social services and family systems.