Client Relations Representative

Job Description

InstallNET is seeking a dedicated Client Relations Representative to join our team. As a Client Relations Support representative, you will be an essential part of our Strategic Team, providing exceptional customer service, building relationships, and ensuring streamlined processes for our clients and service providers. If you have previous experience in customer service and enjoy problem-solving in a dynamic environment, we encourage you to apply.

Responsibilities

• Respond promptly and professionally to client and provider inquiries.
• Develop effective relationships with service providers and internal teams to enhance productivity and customer satisfaction.
• Assist with meetings, conferences, and events to support brand experiences.
• Generate and distribute reports accurately and on schedule.
• Monitor metrics and projections for provider/client accounts.
• Identify and resolve issues faced by providers and customers.
• Maintain high customer satisfaction through exceptional service.

Requirements

• Previous experience in customer service or support roles.
• Proficiency in CRM systems, MS Excel, and customer service software.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and collaboration skills.
• Ability to multitask, prioritize, and work independently or in a team.

Featured Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) and Life Insurance.
• Short-term and long-term disability coverage.

Employee Perks

• Incentive-based bonuses.
• On-site gym and Team Building Activities.
• Hybrid work schedule.
• Occasional catered lunch.