- Discover Financial Services
- Phoenix, AZ
- 03-02-2024
Job Description
We are looking for a Lead Problem Management Specialist to join Discover Financial Services, a leading digital banking and payments company. As a key member of the Business Technology team, you will be responsible for managing the life-cycle of BT issues, identifying root causes, minimizing impact, and documenting problem resolution actions in collaboration with various teams.
Responsibilities
- Manage the life-cycle and coordinate actions to resolve assigned issues.
- Ensure compliance with service level agreements and escalate blockers for timely resolution.
- Maintain problem inventory and progress in ServiceNow.
- Identify and propose process improvements during problem management.
- Mentor Service Support Specialists if assigned.
Required Qualifications
- Associate’s degree in Business, Information Technology, Mathematics, Analytics, or Statistics.
- 4+ years of experience in Consumer Banking Call Center Operations, Project management, or related fields.
Preferred Qualifications
- Bachelor’s degree in a related field.
- 1+ years of people management or related experience.
Application Deadline
The application window for this position is anticipated to close on Mar-04-2024. Apply soon to secure your chance.
Compensation
Base pay ranges between $75,500.00 to $127,900.00, with additional incentives based on factors like experience and education.
Benefits
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD, and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
Discover is an equal opportunity employer committed to diversity and inclusion in the workplace. Apply today to join our customer-centric team.