- Discover Financial Services
- West Valley, UT
- 03-02-2024
Job Description
We are looking for a Lead Problem Management Specialist to join Discover Financial Services. In this role, you will be responsible for managing the life-cycle of Business Technology (BT) issues. Your tasks will include identifying root causes, minimizing future impacts, and collaborating with various teams to resolve problems. You will play a crucial role in escalating risks and ensuring timely issue resolution.
Responsibilities
- Manage issue life-cycles and coordinate actions for resolution.
- Ensure service level agreements are met and blockers are addressed promptly.
- Maintain problem inventory and propose process improvements.
- Mentor Service Support Specialists.
Requirements
- Associate’s degree in relevant fields or 4+ years of related experience.
Preferred Qualifications
- Bachelor’s degree or 1+ years of people management experience.
Benefits
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD, and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan